Education or Hard Work?

I have not had many jobs in my lifetime. Looking at the job I have now, education is not a factor in my line of work. We all work very hard at what we do but customer service is not something you can learn from a college course. It is something that I feel comes from hard work and your heart. You have to want to help someone and you have to want to put your heart into your job in order to succeed. When it comes time for advancement in my office, education is also not looked at. It is about the on the job training and skills you possess on whether or not you are a good fit for the higher position. We do have several higher educated people in my office, but none of them can say their education is in customer service. So I would have to agree with Mike Rowe. In my office it is all about working smart and hard to get further in that career or any career for that matter.